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User rating: 2.28 Rate Theater

351 Lake Hamilton Drive, Hot Springs, AR 71913

501 525 0883 | View Map


2.28 / 5

User rating: 2.28

Based on 17 votes and 14 reviews



  • General Experience User rating: 2.41176470588235
  • Concession User rating: 2.33333333333333
  • Cleanliness User rating: 2.33333333333333
  • Theatre Presentation User rating: 2.1875
  • Customer Service User rating: 2.125

 

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Theater Reviews

Showing 1 to 14 of 14

Worst cinema I have ever been in!

July 21, 2023

Walked in and first noticed the filthy carpet. Getting to our auditorium took some investigating and we felt like we were walking into a janitors closet down some dark hallway. Then what a sight when we walked in the auditorium- looked like a frat house after a party. And this was 5 minutes before the movie was to start. Trash and popcorn everywhere! Ridiculous! No excuse!

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Do not go!!!

July 20, 2023

Lights were on first 15-20 minutes of actual movie, place was understaffed, theater was filthy, heard movie in next room throughout our movie, will not go back

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Needs some “first look” TLC

July 10, 2023

Clean the carpet. On first appearance it makes one think everything else is as uncared for. Bathrooms were clean. Went to buy popcorn, no buckets; so I asked if a $9.50 paper sack of popcorn could be refilled free. Snappy young boy said “well that’s not how it works”. I said, “you should be trained a bit better, if you don’t have the original offering available, make an adjustment. Refill that popcorn bag for free with the popcorn that will go in the trash at the end of the shift anyway.” Popcorn is not THAT expensive or scarce. Manager: let this sink in and take root….a reputation is easier kept than recovered. I returned here, after a long hiatus of not attending your theater for similar reasons, thinking things might have changed. I was clearly mistaken. This will be my last visit here.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

This theater is TRASH

September 12, 2022

Theatre only had two young girls working. Lines flowing out the doors, diariah on the floors in bathrooms, not a stall open, movie stayed on with lights on. 20 minutes to find out Noone there old enough to serve alcohol. Theater had trash all over before it started. Sticky floors. A complete joke. We made a report with the health clinic. Hope it's shut down. A disgrace to Hot Springs. Call me

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Best Theater in town.

June 07, 2020

I love the recent updates and improvements to the theater and parking and the staff is great!

  • General Experience User rating: 4
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 4

A comfy theatre that has RECLINERS !!

December 20, 2019

As a senior woman, every time I’ve been here my experience is just fine. The attendants in the concession are friendly and conscientious. I have never had any problems. I have visited here since the1990s, and this theatre has evolved nicely over the years. This is an older building, but the movie screens, sound, comfortable seating is fine with me! I love their popcorn, and you can put loads of warm popcorn butter on it yourself! I like that. The large tub with refill is great!! The prices are reasonable on Senior day, and matinee pricing. Wish it could be lower, but times are a changing!! Cost of living NEVER goes down. Overall, I give VIP 9 on a 10 best scale.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Online order

October 05, 2019

Ordered a gift card online. Very easy process. However, the gift card hasn't arrived. They won't return emails and there isn't a phone number to actually speak with some. Online orders seem to be a sham and would highly recommend you avoid this theater.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 0
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

This theater is a Four Million Dollar joke.

September 16, 2019

This theater is a Four Million Dollar joke. The Street Sign needs new letters. The grass has been mowed only once this summer. Looks horrible. Taking care of the LITTLE details is not something th

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Zero customer service

August 05, 2019

Bought tickets which took a long time because only one cashier working. Big sign on front window about printing online tickets on kiosk but could not find anywhere online to buy tickets. Bought concessions, that went fine. In the middle of movie went back to concessions to order two beers and some candy. They poured out the beers and went to pay but their credit card machine was not working. Was told they were going to pour out the beers and would not be giving me anything for free. I never asked for anything for free. Was just wanting to buy some concessions however it says a lot that they would rather pour out some drinks rather than take care of their customer especially since the problem was their fault. And were rude about it

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Terrible mgmt...my purse was searched

December 31, 2018

Sound from movie nxt door very loud. lights not turned down until after movie began.confession over priced an poor quality. my purse was searched because it was big. I am a senior,paid$9 an popcorn an soda $15!!..only good thing is the seats an the movie itself.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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