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Northern Hills reviews

User rating: 2.15 Rate Theater

1830 North Main Street, Spearfish, SD 57783

605-642-4212 | View Map


2.15 / 5

User rating: 2.15

Based on 21 votes and 19 reviews



  • General Experience User rating: 2.23809523809524
  • Concession User rating: 2.05
  • Cleanliness User rating: 2.25
  • Theatre Presentation User rating: 2.15
  • Customer Service User rating: 2.05263157894737

 

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Theater Reviews

Showing 1 to 19 of 19

Love this theater

March 09, 2020

I don't understand all these negative comments! We have always been treated with respect, friendly service, clean facility and we love the popcorn. So nice to have a hometown movie theater. Some people just can't be pleased

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Always a pleasure

January 08, 2022

My family and I always enjoy seeing movies at Northern Hills Cinema!

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Love this theater

May 16, 2023

We enjoy going to the movies! This theater is clean, friendly, very reasonable prices and offers a variety of movies! I do not understand the bad reviews.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Very clean theater

October 29, 2023

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Amazing small town theater experience!

August 16, 2023

I absolutely love Northern Hills Cinema. I've lived all over the country, in big cities and small towns. Being a movie buff, I've visited many, many theaters. Northern Hills is now my home theater and I could not be happier with it. I watch a movie here nearly every week. They go above and beyond to engage with customers, letting us know which movies have post-credit scenes and dressing up for big releases. The popcorn is always fresh and everyone is so friendly. Thank you Northern Hills Cinema!

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

Worst popcorn in town

March 02, 2017

I have been going to this theatre because it's local but I'm not loving it. The previous owner knew how to make and serve popcorn. They now know how to charge a high price but have no clue what makes good theatre popcorn. They used to serve it fresh from the maker and split the butter application. Now they make it up way ahead of time and dump butter only on top. If you request of them to split the application of butter, they refuse and claim their boss won't let them. No refills on their outrageously priced pop too. I can kinda understand that because you could order small and refill. Whatever. However, half of why I go to a movie is for the popcorn and this place falls flat on its face in that regard. This situation has changed me from going to a movie twice a month here to going about once every three months. Now I rent more and go to Rapid more for movies. Strange how some business owners just don't get what customers like.

  • General Experience User rating: 3
  • Concession User rating: 1
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 2

Stale Popcorn and Attitude

September 17, 2018

Dirty restroom, stale popcorn and a couple of very angry appearing employees who clearly do not like their jobs. Rude and without humor. Good lord. I also have never had a mark placed on my hand after surrendering a purchased ticket. I’m not 12 years old and not inclined to sneak into a movie. I felt that was sort of demeaning. Will never go back. Do not draw on my hand.

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Don’t waste your money

July 19, 2018

Their theater isn’t updated enough to justify their prices. The trash cans were overflowing and there was trash all over the floor. Popcorn was cold and overpriced, even compared to theaters in Rapid.

  • General Experience User rating: 2
  • Concession User rating: 2
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Worst customer service ever!!!!

September 08, 2019

Our sixteen year old kids wanted to see an R rated movie and my eldest daughter has them for the day and she was told no !! Had to be a parent so my husband went and the manager ran over and asked which kid belongs to you because there not both yours!! No one was mine not his but we are married and still she said no!!! Will never go to this theater again...

  • General Experience User rating: 1
  • Concession User rating: 2
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Terrible experience with their staff

July 13, 2018

They wouldn’t let me bring in my own water in a clear container, nor would they provide a water cup. “There are fountains in the hall” As my family and friends will say, I choke if I’m not drinking while I eat. I drink between every bite to avoid a hospital visit. Guess who isn’t buying popcorn. You’d think with theater shootings, movie piracy, and theater hopping, outside water would be the least of their worries. After messaging them on Facebook to follow up on this, Their general manager asked for my phone number to speak with me about it.I was hoping they might fix this policy, Instead shejust told me that they had to do this to secure profits on drinks and popcorn, and that people had caused messes in the past by bringing in outside food and drink. I don't think outside food and drink can cause any more damage than their massive fountain sodas, but that aside, it's WATER. She basically told me that their policy exists and isn't changing, no outside food or drink, no water cups, no clear liquids, no bringing your own (empty) water bottle to fill, and there are water fountains in the hallway. Aside from that fiasco, Their general prices on everything is outragous. Their popcorn is hit-and-miss, sometimes it's fresh and tasty and sometimes it's stale and cold. They had 1 stall and 2 urinals out of order, and the screens are dark so you can't always tell what is going on(Ant Man and the Wasp, Batman v Superman, and a few others) In general, save yourself the money and the hassle and just watch a movie at home and buy a cheap popcorn popper.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 2
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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