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User rating: 1.30 Rate Theater

426 Ramsay Way, Kent, WA 98032

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1.30 / 5

User rating: 1.30

 



  • General Experience User rating: 2.5
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

 

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Theater Reviews

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An assault on the senses

October 18, 2026

We made reservations to see You Can See Everything last night and judging by the theater schematics we believed that sitting in the second row of about 6 rows (the only seats not booked were the first and second row) would still provide a decent experience. We were very wrong. I have autism and am sensitive to noise and visual cues and I also assumed that the experience for a documentary about someone who is autistic would be something tolerable. In that respect I was also wrong. As we were settling in an employee was working to get reclining seats to work as they had broken. Not a great sign. My partner and I sat down and realized that the sound was far too loud, the screen was far too large for the small theater and too close to the seats, and to make it truly intolerable, the screen was out of focus. The entire back of the theater was totally empty so I decided to go to the box office and ask if we could move backwards at some point since no one was there. On the way I went to go to the bathroom, about 10 minutes before the movies listed start time. In the bathroom were two toilets absolutely filled to the brim with human poop and no toilet paper which made me feel like at any point I would be sitting where someone (multiple someones apparently) with dirty butts had sat. That and the smell made me even more uncomfortable with the theater. Once I got to the box office I explained that due to my disability I was feeling nauseous and deeply uncomfortable trying to process visuals that large and out of focus. I asked if it was possible to move back at some point. I was told we would have to wait approximately an hour for the 30 minutes of trailers to play and the 30 minutes for the movie to start. I asked if I could tell my partner who was still in the theater and if we couldn’t handle it that we could be given a refund. We decided to leave and ask for a refund. We went to the box office and asked for a refund and were directed back inside to the manager. The manag

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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