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User rating: 2.90 Rate Theater

4029 Interstate 45 N, Conroe, TX 77304

877-691-0734 | View Map


2.90 / 5

User rating: 2.90

Based on 11 votes and 10 reviews



  • General Experience User rating: 2.81818181818182
  • Concession User rating: 3.22222222222222
  • Cleanliness User rating: 3.3
  • Theatre Presentation User rating: 2.7
  • Customer Service User rating: 2.44444444444444

 

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Theater Reviews

Showing 1 to 10 of 10

Spend your money elsewhere

September 07, 2026

I will not return to this theater after the way I was treated tonight. I walked in with my own bottled water because I did not know outside water was prohibited. An employee told me I could not bring it in and that I would need to buy their roughly $6 Dasani water instead. I did not argue. I took my water back to my car and returned. When I came back, the same employee asked to search my bag to make sure I had not brought the water back inside. What immediately bothered me was that I had just watched a couple enter with their belongings without being asked to open or search anything. I told her I had followed the rule and left my water in the car, but I still opened my bag. She rolled her eyes at me. I said, “God bless,” and walked away. A female security guard then aggressively asked, “Who are you talking to?” even though I was not speaking to her. I had my children with me, and I told them exactly what I was teaching my kids: we follow rules, but we also speak up when we are treated differently. I cannot claim to know anyone’s intent, but I know what I personally witnessed: I was searched while the non-Black customers immediately ahead of me were not. As a Black woman, the racial undertone of that interaction was impossible for me to ignore. Between the aggressive treatment, inconsistent enforcement, and outrageous concession policies, this was one of the most uncomfortable movie-theater experiences I have ever had. I was so upset afterward that I could barely enjoy the movie I paid to see. Management should review how these policies are being enforced and how customers are being treated. I will spend my money elsewhere.

  • General Experience User rating: 1
  • Concession User rating: 1
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Bar isn't open!

August 11, 2024

We went to see Deadpool & Wolverine on a Saturday night thinking we would be able to enjoy a frozen alcoholic beverage from their bar. Nope. Closed. Why is the bar closed on a Saturday night? We had to run out to get drinks then hurry back to the movie which also meant no drink during the movie. The bar is part of the experience at the Grand so when it isn't open, the experience suffers. Do better!

  • General Experience User rating: 2
  • Concession User rating: 1
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 3

Nice, clean theater

August 16, 2022

Very comfortable seats! All good.

  • General Experience User rating: 5
  • Concession User rating: 4
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 4

No consideration for patrons

March 13, 2020

We came to watch a wonderful movie that was disrupted repeatedly by a group of hoodie wearing ‘gang’ that talked, ran around the theatre up and down the stairs, playing with their cell phones and providing a great reason to not come here for a movie, ever. Management very unresponsive.

  • General Experience User rating: 1
  • Concession User rating: 0
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 2
  • Customer Service User rating: 1

Wonderful theater clean enjoy the experience

December 22, 2019

My family and I have enjoyed the theater several years with new reclining seats just a wonderful experience each and every time, the employees are friendly the theater is clean the sound is great... I can’t say enough good things about the Grand in Conroe Texas....

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 5
  • Customer Service User rating: 5

Dirty theatre

November 24, 2019

Chair was dirty and trash in cup holder. Went to manager and complained. He just said sorry and didn’t send anyone to clean it. I’m done

  • General Experience User rating: 1
  • Concession User rating: 5
  • Cleanliness User rating: 1
  • Theatre Presentation User rating: 4
  • Customer Service User rating: 0

January 06, 2019

I paid good money to have surround sound which did not occur. It was like i was watching at home on my tv!

  • General Experience User rating: 2
  • Concession User rating: 4
  • Cleanliness User rating: 4
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 2

77302-5212

January 16, 2018

can not get ticket prices on inter net or phone call

  • General Experience User rating: 4
  • Concession User rating: 1
  • Cleanliness User rating: 5
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1

Fun for all

October 10, 2017

I live right down the street from this theater and have never had an issue with it. However it is getting to the older side and could do with a good screen update. They are already improving, they are installing recliners in every theater. Concessions are always fresh, this theater gets very busy during big premiers and handles it all very well in my opinion. Everything gets an A, sans the picture quality.

  • General Experience User rating: 5
  • Concession User rating: 5
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 3
  • Customer Service User rating: 4

The Grand

July 18, 2017

Picture quality is terrible. Very dark you can hardly see the picture. Manager said nothing he could do. Will not go back there.

  • General Experience User rating: 1
  • Concession User rating: 3
  • Cleanliness User rating: 3
  • Theatre Presentation User rating: 1
  • Customer Service User rating: 1
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